Remote Inbound Sales Associate — CX Solutions

careers-mci; Louisiana (MO); Remote; USD 32,000 - 54,000; Full time

Job summary

MCI is expanding its team with a Full-Time Inbound Sales Representative working remotely to assist customers with questions and purchasing needs. You will identify opportunities to recommend products that fit each customer’s needs and guide them through the buying process.

The role emphasizes outstanding service, relationship-building, and meeting sales goals while documenting interactions and staying knowledgeable about current promotions.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.
• Bilingual or multilingual skills (Nice to have).

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Skills

Communication skills

Customer focus

Interpersonal skills

Basic computer proficiency

Multitasking

Problem-solving

Attendance & punctuality

Bilingual skills

Age 18+

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is expanding its team with a Full-Time Inbound Sales Representative working remotely to assist customers with questions and purchasing needs. You will identify opportunities to recommend products that fit each customer’s needs and guide them through the buying process.

The role emphasizes outstanding service, relationship-building, and meeting sales goals while documenting interactions and staying knowledgeable about current promotions.