Remote Inbound Retention Specialist — SMB Ad Growth

Yelp; Las Vegas (NV); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Mental health support

PTO 15 days

Holidays

Parental leave

Wellness subsidy

401(k)

Employee stock purchase

Job summary

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers. This remote role requires residing in the Western United States; candidates in Pacific or Mountain time zones are preferred.

You will handle inbound phone consultations, demonstrate ad performance value, and achieve monthly goals while using internal tools to draft proposals and analyze data. Strong communication is essential.

Qualifications

• Minimum Bachelor’s Degree or 3+ years of client-facing experience.
• Technically proficient with computers and information systems.
• Excellent verbal and written communication skills.
• Strong problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business preferred.
• Love for local businesses and understanding their impact.
• Excellent time management and organization.
• Ability to handle tough conversations professionally.
• Willing to adapt in a fast-paced, changing environment.
• Must have reliable high-speed internet at workspace.

Responsibilities

• Strengthen revenue retention through exceptional support.
• Manage an inbound phone queue, consulting advertisers.
• Show value of Yelp ads via performance metrics.
• Resolve escalations with a calm, solutions-focused approach.
• Become expert in Yelp advertising solutions and tailor recommendations.
• Communicate clearly with clients and internal teams.
• Stay organized in a fast-paced environment.
• Consistently hit monthly goals.
• Use internal tools to research, draft proposals, analyze data.

Skills

Bachelor's Degree OR 3+ years client‑f

Technical proficiency

Strong communication

Problem solving

Account management / sales exp

Small business experience

Time management

Conflict resolution

Education

Bachelor's Degree

3+ years client-facing experience

Tools

CRM software

Internal tools (Chatbench)

Job description

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers. This remote role requires residing in the Western United States; candidates in Pacific or Mountain time zones are preferred.

You will handle inbound phone consultations, demonstrate ad performance value, and achieve monthly goals while using internal tools to draft proposals and analyze data. Strong communication is essential.