Remote Ads Retention Specialist - East Time Zone

Yelp; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Mental health support

PTO 15 days + holidays

Parental leave up to 14 weeks

Wellness subsidy

Job summary

Yelp is seeking a remote/east-coast based role to support and educate Yelp advertisers across the Eastern region. You will manage an inbound phone queue, demonstrate ad performance ROI, and guide clients through Yelp’s advertising solutions.

Ideal candidates have a bachelor’s degree or 3+ years in client-facing roles, strong communication, and problem-solving skills. Must thrive in a fast-paced setting and balance consulting with support.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Technically proficient with computers and information systems.
• Strong written and verbal communication skills.
• Experience in account management, sales, advertising, or small business preferred.
• Love for local businesses and their role in local economies.
• Excellent time management and organizational skills; detail oriented.
• Ability to handle tough conversations professionally and solution-oriented.
• Willingness to adapt in a fast-paced, changing environment.

Responsibilities

• Provide exceptional & timely customer support to Yelp advertisers.
• Manage inbound phone queue; educate clients on Yelp advertising.
• Demonstrate ad performance value and ROI to clients.
• Escalate issues as needed and resolve with strong listening skills.
• Develop expertise in Yelp's advertising solutions and tailor recommendations.
• Communicate effectively with clients and internal teams.
• Maintain organization in a fast-paced environment and meet monthly goals.

Skills

Client relations

Communication

Problem solving

Time management

Education

Bachelor's degree or equivalent experience

Job description

Yelp is seeking a remote/east-coast based role to support and educate Yelp advertisers across the Eastern region. You will manage an inbound phone queue, demonstrate ad performance ROI, and guide clients through Yelp’s advertising solutions.

Ideal candidates have a bachelor’s degree or 3+ years in client-facing roles, strong communication, and problem-solving skills. Must thrive in a fast-paced setting and balance consulting with support.