Remote Inbound Retention Specialist — Drive Ad ROI

Yelp; New York (NY); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

PTO 15 days

Holidays

Parental leave

Wellness subsidy

Work from home stipend

401(k)

Stock purchase plan

Job summary

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers post-sale. The role will operate remotely with the requirement that the candidate resides in the Eastern region of the United States, encompassing Eastern or Central Time Zones.

You will handle inbound calls, educate advertisers, and demonstrate ad value through performance metrics, while meeting or exceeding monthly goals.

Qualifications

• Bachelor's Degree or 3+ years of relevant client facing experience.
• Strong verbal and written communication skills.
• Proven problem solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business (preferred).

Responsibilities

• Support, consult, and retain Yelp advertisers post-sale.
• Handle inbound calls and educate current advertisers.
• Show clients ad value using performance metrics.
• Resolve escalated client issues with strong listening skills.
• Recommend Yelp solutions and adapt to client needs.
• Communicate effectively with clients and colleagues.
• Stay organized and efficient in a fast-paced environment.
• Aim to meet or exceed monthly goals.
• Use Chatbench to draft proposals and analyze data.

Skills

Communication skills

Problem solving

Time management

Conflict resolution

Client facing experience

Education

Bachelor's Degree or equivalent

Job description

Yelp is seeking an Inbound Sales Retention Specialist to support, consult, and retain our small business advertisers post-sale. The role will operate remotely with the requirement that the candidate resides in the Eastern region of the United States, encompassing Eastern or Central Time Zones.

You will handle inbound calls, educate advertisers, and demonstrate ad value through performance metrics, while meeting or exceeding monthly goals.