Remote Inbound Insurance Support Agent

MCI; Wyoming (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking a Customer Support Specialist to join our team in a remote work environment. You will interact with customers to resolve issues and ensure a best-in-class service experience. Ideal candidates possess excellent communication skills, a high school diploma, and some familiarity with Microsoft Office tools.

This role offers the chance to thrive in a fast-paced environment and contribute to a growing organization committed to diversity and equality.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.
• The ability to type swiftly and accurately (20+ words a minute).
• Reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Utilize knowledge base to answer questions and sell products.
• Listen to customers to resolve their issues.
• Document and process customer orders accurately.
• Attend meetings to stay updated on program knowledge.

Skills

Organizational skills

Communication skills

Computer skills

Customer service orientation

Problem-solving

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Customer Support Specialist to join our team in a remote work environment. You will interact with customers to resolve issues and ensure a best-in-class service experience. Ideal candidates possess excellent communication skills, a high school diploma, and some familiarity with Microsoft Office tools.

This role offers the chance to thrive in a fast-paced environment and contribute to a growing organization committed to diversity and equality.