Remote Inbound Insurance Support Agent

MCI; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

MCI is seeking a Remote Customer Service Representative to handle customer inquiries and support issues from the comfort of your home. The role focuses on delivering top-notch customer service through effective communication and problem-solving skills.

Key responsibilities include answering customer questions, processing orders, and understanding customer needs while maintaining professionalism. Ideal candidates will have excellent organizational skills, a high school diploma, and the ability to thrive in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately.
• An aptitude for conflict resolution and negotiation.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Resolve customer issues and sell products/services.
• Accurately document and process customer orders.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Tools

Windows operating system

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a Remote Customer Service Representative to handle customer inquiries and support issues from the comfort of your home. The role focuses on delivering top-notch customer service through effective communication and problem-solving skills.

Key responsibilities include answering customer questions, processing orders, and understanding customer needs while maintaining professionalism. Ideal candidates will have excellent organizational skills, a high school diploma, and the ability to thrive in a fast-paced environment.