Remote Inbound Insurance Sales & Support Agent

MCI Careers; Indiana (PA); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Retirement Savings

Incentives & Rewards

Job summary

MCI Careers in Indiana, Pennsylvania is seeking motivated Customer Service Representatives to interact with customers and deliver support. Responsibilities include handling customer inquiries, resolving issues, and effectively documenting orders. Candidates should possess a high school diploma, excellent communication skills, and the ability to work in a team-oriented environment. MCI offers competitive training, paid time off, health benefits, and opportunities for career growth in a dynamic workplace.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer orders in appropriate systems.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Problem-solving

Negotiation skills

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers in Indiana, Pennsylvania is seeking motivated Customer Service Representatives to interact with customers and deliver support. Responsibilities include handling customer inquiries, resolving issues, and effectively documenting orders. Candidates should possess a high school diploma, excellent communication skills, and the ability to work in a team-oriented environment. MCI offers competitive training, paid time off, health benefits, and opportunities for career growth in a dynamic workplace.