Remote Inbound Insurance Agent — Paid Training

MCI; Indiana (PA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

Retirement Savings

Career Growth Opportunities

Fun Work Environment

Job summary

MCI is seeking a Work-at-Home Inbound Insurance Agent to deliver exceptional customer care and support. In this entry-level position, you'll engage with customers to resolve issues and provide solutions. Benefits include paid training, competitive compensation, and a range of health coverage options, as well as incentives for achieving goals. Ideal candidates are enthusiastic, customer service-oriented individuals who excel in communication and organizational skills.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer orders in appropriate systems.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Problem Solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a Work-at-Home Inbound Insurance Agent to deliver exceptional customer care and support. In this entry-level position, you'll engage with customers to resolve issues and provide solutions. Benefits include paid training, competitive compensation, and a range of health coverage options, as well as incentives for achieving goals. Ideal candidates are enthusiastic, customer service-oriented individuals who excel in communication and organizational skills.