Remote Inbound Donor Service Agent

ACD Direct; Wichita (KS); Remote; USD 17,000 - 22,000; Full time

Job summary

A customer service organization is seeking experienced customer service professionals for their upcoming Winter Campaign Project in Wichita, Kansas. The project will begin in late November and offers a larger earning potential. Candidates should have at least 6 months of formal telephone experience, strong communication skills, and the ability to work independently. Those selected for certification will be notified via email, with onboarding taking as little as 48 hours.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the entire certification process within 14 days of notification of acceptance.

Skills

Customer service experience

Strong listening skills

Excellent written communication

Excellent verbal communication

Self-directed and motivated

Typing 40 WPM or higher

Job description

A customer service organization is seeking experienced customer service professionals for their upcoming Winter Campaign Project in Wichita, Kansas. The project will begin in late November and offers a larger earning potential. Candidates should have at least 6 months of formal telephone experience, strong communication skills, and the ability to work independently. Those selected for certification will be notified via email, with onboarding taking as little as 48 hours.