Remote Inbound Donor Service Agent

ACD Direct; Sparks (NV); Remote; USD 25,000 - 35,000; Full time

Job summary

A customer service organization is seeking experienced professionals for a winter project in Sparks, Nevada. This role involves answering inbound calls for non-profit organizations and requires at least 6 months of telephone experience, strong communication skills, and the ability to work independently. Candidates interested in becoming certified must complete the certification process within 14 days. Competitive agents may be paired with future projects. Join us and contribute to a meaningful cause while working from home.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must demonstrate call control.
• Must be self-directed and self-motivated.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.
• Maintain accuracy and efficiency.

Skills

Telephone experience

Computer knowledge

Self-motivation

Typing speed 40 WPM

Listening skills

Written communication

Verbal communication

Job description

A customer service organization is seeking experienced professionals for a winter project in Sparks, Nevada. This role involves answering inbound calls for non-profit organizations and requires at least 6 months of telephone experience, strong communication skills, and the ability to work independently. Candidates interested in becoming certified must complete the certification process within 14 days. Competitive agents may be paired with future projects. Join us and contribute to a meaningful cause while working from home.