Remote Inbound Donor Service Agent

ACD Direct; Naperville (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

A customer service outsourcing firm based in Naperville, Illinois is seeking experienced customer service professionals for their Winter Campaign Project. You will handle inbound calls related to donations for nonprofits and must have at least 6 months of telephone experience, preferably in call centers. Key qualifications include good typing skills, self-motivation, and strong communication abilities. This role is an independent contractor position with a certification process beginning soon and aims for high-performing agents to handle busy campaigns.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision and demonstrate call control.
• Accuracy and efficiency with strong communication skills.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.

Skills

Telephone experience (6 months)

Computer knowledge

Typing (40 WPM or higher)

Self-motivation

Listening skills

Communication skills

Job description

A customer service outsourcing firm based in Naperville, Illinois is seeking experienced customer service professionals for their Winter Campaign Project. You will handle inbound calls related to donations for nonprofits and must have at least 6 months of telephone experience, preferably in call centers. Key qualifications include good typing skills, self-motivation, and strong communication abilities. This role is an independent contractor position with a certification process beginning soon and aims for high-performing agents to handle busy campaigns.