Remote Inbound Donor Service Agent

ACD Direct; Meridian (MS); On-site; USD 13,776 - 34,440; Full time

Job summary

A reputable work-at-home service provider is looking for experienced customer service professionals for their Winter Campaign. This temporary position starts the last week of November and demands a minimum of 6 months telephone experience. Successful candidates will assist enthusiastic callers and must be motivated, self-directed, and proficient in communication skills. Competitive agents may be paired with future projects. Certification starts October 15th and must be completed by November 15th.

Qualifications

• Minimum 6 months of formal telephone experience, preferably in a call center.
• Ability to work independently with minimal supervision.
• Must have strong listening and communication skills.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Maintain accuracy and efficiency during calls.
• Complete the entire certification process within 14 days after acceptance.

Skills

Telephone experience

Computer knowledge

Self-motivation

Listening skills

Communication skills

Call control

Typing speed of 40 WPM or higher

Job description

A reputable work-at-home service provider is looking for experienced customer service professionals for their Winter Campaign. This temporary position starts the last week of November and demands a minimum of 6 months telephone experience. Successful candidates will assist enthusiastic callers and must be motivated, self-directed, and proficient in communication skills. Competitive agents may be paired with future projects. Certification starts October 15th and must be completed by November 15th.