Remote Inbound Donor Service Agent

ACD Direct; Kaneohe (HI); On-site; USD 16,531 - 27,552; Full time

Job summary

A customer service company in Hawaii is seeking experienced customer service professionals for a Winter Campaign Project. The role involves answering inbound calls for donations and requires a minimum of 6 months of formal telephone experience. Candidates should have strong communication and listening skills, as well as the ability to type 40 WPM. Certification for the role starts on October 15th, and successful candidates will complete certification within 14 days of acceptance. This is an independent contractor position with flexible work-from-home options.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Strong listening skills and excellent communication skills.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide customer service for donation calls.
• Achieve certification ready status before November 15th.

Skills

Formal telephone experience

Computer knowledge

Typing skills (40 WPM)

Strong listening skills

Excellent communication skills

Call control

Job description

A customer service company in Hawaii is seeking experienced customer service professionals for a Winter Campaign Project. The role involves answering inbound calls for donations and requires a minimum of 6 months of formal telephone experience. Candidates should have strong communication and listening skills, as well as the ability to type 40 WPM. Certification for the role starts on October 15th, and successful candidates will complete certification within 14 days of acceptance. This is an independent contractor position with flexible work-from-home options.