Remote Inbound Donor Service Agent

ACD Direct; Fort Towson (OK); On-site; USD 13,776 - 20,664; Part time

Job summary

A leading customer service company in Fort Towson is seeking experienced customer service professionals for their Winter Campaign Project. This role involves answering inbound calls and providing excellent service to enthusiastic callers. ACD Direct looks for individuals with at least 6 months of telephone experience and strong communication skills. Selected agents will complete a certification process to ensure readiness for this busy project starting in late November. Self-motivation and the ability to work with minimal supervision are key for success in this position.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Strong listening skills, accuracy, and efficiency.
• Excellent written and verbal communication skills.

Responsibilities

• Answer inbound calls from clients’ enthusiastic callers.
• Provide customer service during Winter Campaign Project.
• Complete certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Listening skills

Written communication

Verbal communication

Typing speed (40 WPM)

Call control

Job description

A leading customer service company in Fort Towson is seeking experienced customer service professionals for their Winter Campaign Project. This role involves answering inbound calls and providing excellent service to enthusiastic callers. ACD Direct looks for individuals with at least 6 months of telephone experience and strong communication skills. Selected agents will complete a certification process to ensure readiness for this busy project starting in late November. Self-motivation and the ability to work with minimal supervision are key for success in this position.