Remote Customer Support Specialist - Debit Card Inquiries

Talentify; Laramie (WY); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Shift differential

Remote work

Job summary

Five Star Solutions is seeking compassionate individuals to handle inbound customer calls for clients of Five Star Call Centers from a home-based setup in the United States. You'll address inquiries about goods and services with a focus on quality and professionalism.

This BYOD role requires you to provide your own equipment and a reliable high-speed internet connection, with shifts 6:00am–6:00pm MST, Mon–Fri; paid training and a $1/hour night/weekend differential are included; full-time or

Qualifications

• Previous 3–6 months of customer service or support experience preferred.
• Call center or office background is a plus.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.
• Basic computer skills and ability to work independently.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center

Verbal communication

Active listening

Basic computer skills

18 years or older

Background check

Job description

Five Star Solutions is seeking compassionate individuals to handle inbound customer calls for clients of Five Star Call Centers from a home-based setup in the United States. You'll address inquiries about goods and services with a focus on quality and professionalism.

This BYOD role requires you to provide your own equipment and a reliable high-speed internet connection, with shifts 6:00am–6:00pm MST, Mon–Fri; paid training and a $1/hour night/weekend differential are included; full-time or