Remote Customer Support Agent - Meaningful Veteran Services

Disabled Veteran Solutions

Somerset (Somerset County)

Remote

USD 17,000 - 24,000

Full time

4 days ago

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Job summary

Disabled Veteran Solutions is seeking dedicated inbound customer service representatives to support individuals needing essential government-based services. This fully remote role emphasizes clarity, calm, and problem-solving, with structured onboarding and a schedule within EST business hours.

You will be the first point of contact, handling calls, basic tech troubleshooting, ticket creation, and appointment scheduling while documenting all interactions for high-quality service in a supportive,

Qualifications

High school diploma or GED required (additional education preferred).
Prior remote customer service experience, especially in call-based environments.
Strong verbal communication skills and ability to quickly build rapport.
Ability to troubleshoot basic technical issues independently.
Comfort working remotely with minimal supervision.
Ability to read, understand and follow directions completely.
Ability to complete an extensive credentialing and background check process.
In-depth understanding of web navigation and common computer applications (Microsoft Teams, Outlook, Word).
Must be able to read, understand and speak English fluently.

Responsibilities

Answering inbound calls and delivering a positive, solution-focused customer experience.
Assisting with basic technical troubleshooting and creating support tickets when needed.
Scheduling appointments at designated service locations.
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
Conducting follow-up calls to ensure issues are resolved and customers stay informed.
Providing consistent, high-quality service in a structured, supportive environment.