Remote Inbound Customer Engagement Specialist (Upsell)

A1 Garage; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage is seeking a remote Customer Engagement Specialist, inbound, to act as a liaison, provide product/services information, answer questions, schedule service appointments, and collaborate to resolve customer issues with accuracy and efficiency.

You will be organized, efficient, persuasive and patient, representing A1 Garage Door Services in daily customer interactions; eligibility to work in the United States is required and a flexible schedule is needed.

Qualifications

• Minimum 12 months call center experience.
• Strong phone contact handling and active listening.
• Must type 40 wpm or more.
• Ability to pass pre-employment drug test and background check.
• Employment requires current eligibility to work in the United States.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Keep accurate records of customer interactions and account related information.

Skills

Customer service

Active listening

Phone etiquette

Upselling

Time management

Tools

CRM software

MS Office

Job description

A1 Garage is seeking a remote Customer Engagement Specialist, inbound, to act as a liaison, provide product/services information, answer questions, schedule service appointments, and collaborate to resolve customer issues with accuracy and efficiency.

You will be organized, efficient, persuasive and patient, representing A1 Garage Door Services in daily customer interactions; eligibility to work in the United States is required and a flexible schedule is needed.