Remote Inbound Client Support Specialist

TEKsystems; United States; Hybrid; USD 24,000 - 35,000; Full time

Job summary

TEKsystems is hiring a Client Service Specialist (Contract-to-Hire) for remote opportunities in Las Vegas, NV and Des Moines, IA. The role focuses on inbound customer support for a tech-first business insurance provider, handling inquiries from small business owners who applied online or called for assistance.

You will resolve requests on coverage, billing, and policy questions, document interactions, and manage leads across systems with a team-driven focus on satisfaction and growth.

Qualifications

• Customer service or call center experience (property & casualty experience preferred)
• Strong communication, problem solving and organizational skills
• Dependability and a team-first mindset

Responsibilities

• Provide prompt, professional support with a focus on one-call resolution
• Handle inbound calls and follow up on online applications
• Assist customers with policy questions related to coverage, billing, and general clarification
• Accurately document interactions and enter inbound leads in a timely manner
• Navigate multiple systems while multitasking between calls, documentation, and followups
• Contribute to a team-focused culture centered on customer satisfaction, retention, and growth

Skills

Customer service

Communication

Problem solving

Organizational skills

Dependability

Job description

TEKsystems is hiring a Client Service Specialist (Contract-to-Hire) for remote opportunities in Las Vegas, NV and Des Moines, IA. The role focuses on inbound customer support for a tech-first business insurance provider, handling inquiries from small business owners who applied online or called for assistance.

You will resolve requests on coverage, billing, and policy questions, document interactions, and manage leads across systems with a team-driven focus on satisfaction and growth.