Healthcare Support Specialist – Inbound & Outbound Calls

TEKsystems; West Des Moines (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Job summary

TEKsystems is seeking a contact center professional for a contract-to-hire role in West Des Moines, IA. The position centers on answering member calls, assisting with claims, and coordinating with care providers to schedule appointments and connect customers with internal specialists.

Responsibilities include documenting information, asking targeted questions, and educating providers about client benefit plans. The role is fully onsite with benefits and a structured path to permanent employment.

Responsibilities

• Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs
• Make outbound calls to members about their claims
• Investigate requests and problems, with some assistance from others
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Intervene with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
• Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client

Job description

TEKsystems is seeking a contact center professional for a contract-to-hire role in West Des Moines, IA. The position centers on answering member calls, assisting with claims, and coordinating with care providers to schedule appointments and connect customers with internal specialists.

Responsibilities include documenting information, asking targeted questions, and educating providers about client benefit plans. The role is fully onsite with benefits and a structured path to permanent employment.