Remote Implementation & Support Specialist – Client Deployments

Savance Workplace; Walled Lake (MI); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonuses

2 weeks paid time off

8-10 paid holidays

401(k) with company matching

Health, dental, and vision insurance

Flexible working schedule

Remote, work-from-home

Job summary

Savance Workplace in Commerce, MI is seeking an Implementation & Support Specialist to drive client implementations and provide ongoing technical support. You will coordinate projects, deploy EIOBoards and related systems, and train client staff to ensure successful adoption.

Join a collaborative team that values initiative, problem solving, and strong communication skills while delivering tailored technology solutions remotely or on-site.

Qualifications

• Bachelor’s degree in related field or 2+ years of related experience.
• Experience with software development, SQL, and testing (preferred).
• Experience with a ticketing system (preferred).
• Windows server experience (preferred).
• Experience installing, configuring and imaging Windows desktops (preferred).
• HTML, CSS, and Javascript knowledge (preferred).

Responsibilities

• Act as the primary client contact during implementation and understand requirements.
• Collaborate with internal teams to plan and execute project timelines.
• Assist in configuration and installation of EIOBoards, Visitor Management Systems, Digital Display Boards and Mustering Solutions at client sites, remotely or on-site.
• Conduct training sessions for clients’ staff and provide ongoing support.
• Develop and maintain documentation of implementation processes and project progress.
• Gather client feedback post-implementation to identify improvements and contribute to product enhancements.
• Address technical issues during implementation with the technical support team.

Skills

Client engagement

Project coordination

System deployment

Training & support

Documentation

Feedback loop

Troubleshooting

Education

Bachelor's degree or 2+ years experience

Tools

SQL

Ticketing system

Windows imaging

HTML/CSS/JS

Job description

Savance Workplace in Commerce, MI is seeking an Implementation & Support Specialist to drive client implementations and provide ongoing technical support. You will coordinate projects, deploy EIOBoards and related systems, and train client staff to ensure successful adoption.

Join a collaborative team that values initiative, problem solving, and strong communication skills while delivering tailored technology solutions remotely or on-site.