Support & Implementation Specialist

Savance Workplace

Walled Lake (MI)

Remote

USD 50,000 - 70,000

Full time

15 hours ago

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Benefits offered by this job

Performance-based bonuses

2 weeks paid time off

8-10 paid holidays

401(k) with company matching

Health, dental, and vision insurance

Flexible working schedule

Remote, work-from-home

Job summary

Savance Workplace in Commerce, MI is seeking an Implementation & Support Specialist to drive client implementations and provide ongoing technical support. You will coordinate projects, deploy EIOBoards and related systems, and train client staff to ensure successful adoption.

Join a collaborative team that values initiative, problem solving, and strong communication skills while delivering tailored technology solutions remotely or on-site.

Qualifications

Bachelor’s degree in related field or 2+ years of related experience.
Experience with software development, SQL, and testing (preferred).
Experience with a ticketing system (preferred).
Windows server experience (preferred).
Experience installing, configuring and imaging Windows desktops (preferred).
HTML, CSS, and Javascript knowledge (preferred).

Responsibilities

Act as the primary client contact during implementation and understand requirements.
Collaborate with internal teams to plan and execute project timelines.
Assist in configuration and installation of EIOBoards, Visitor Management Systems, Digital Display Boards and Mustering Solutions at client sites, remotely or on-site.
Conduct training sessions for clients’ staff and provide ongoing support.
Develop and maintain documentation of implementation processes and project progress.
Gather client feedback post-implementation to identify improvements and contribute to product enhancements.
Address technical issues during implementation with the technical support team.

Skills

Client engagement

Project coordination

System deployment

Training & support

Documentation

Feedback loop

Troubleshooting

Education

Bachelor's degree or 2+ years experience

Tools

SQL

Ticketing system

Windows imaging

HTML/CSS/JS

Job description

Position Overview

We are seeking a detail-oriented and proactive Implementation & Support Specialist to join our team. We’re looking for someone with a great personality, easy to get along with, but also highly technical and great at problem solving. In this role, you will be instrumental in the successful deployment of our solutions, ensuring clients receive exceptional support and guidance throughout the implementation process. You will work closely with clients, project managers, and technical teams to deliver tailored solutions that meet our clients’ specific needs.

Position Overview

The Company

Savance is a fast-paced software development company located in Commerce, MI. For more information on Savance Workplace business solutions, see our Savance Workplace website. We take a very collaborative approach to our work and seek candidates who are the right cultural and technical fit to ensure our core mission of creating and supporting great software is realized. To excel at Savance, you must love to be challenged, seek out opportunities to develop your skills, be confident yet humble, and be able to learn from your mistakes. We thrive on smart, independent, and initiative‑taking people who get along well with others. We expect a lot from our team, but a lot is offered in return. If you have a can‑do attitude and seek a challenging, rewarding position with a great team, Savance is the place for you!

What You Will Be Doing

Client Engagement: Act as the primary point of contact for clients during the implementation phase, understanding their requirements and expectations. Assist clients over the phone, web conference, e‑mail, or chat with our software and hardware solutions.
Project Coordination: Collaborate with internal teams to plan and execute project timelines, ensuring all milestones are met.
System Deployment: Assist in the configuration and installation of EIOBoards, Visitor Management Systems, Digital Display Boards and Mustering Solutions at client sites, both remotely and/or potentially on‑site from start to finish.
Training & Support: Conduct training sessions for clients’ staff to ensure they are proficient in using the deployed systems, providing ongoing support as needed.
Documentation: Develop and maintain comprehensive documentation of implementation processes, client requirements, and project progress while continuously improving our knowledgebase.
Feedback Loop: Gather client feedback post‑implementation to identify areas for improvement and contribute to product enhancement initiatives.
Technical Troubleshooting: Address any technical issues that arise during the implementation phase, working closely with the technical support team to resolve them efficiently.

Education & Experience

Bachelor’s degree in related field, or two or more years of related experience and/or training, or equivalent combination of education and experience.
Software development, SQL, and/or testing experience (preferred)
Experience with a ticketing system (preferred)
Windows server experience (preferred)
Experience installing, configuring and imaging Windows desktops (preferred)
HTML, CSS, and Javascript knowledge (preferred)

Critical Attributes

Great Problem Solver: Demonstrate strong critical thinking and problem‑solving skills, with the ability to tackle complex challenges and provide effective solutions for customers during the implementation process.
Computer and IT Experience: Possess solid technical knowledge and hands‑on experience with computer systems, software applications, and IT infrastructure, ensuring smooth technical implementation and troubleshooting.
Extremely Hard‑Working: Exhibit a strong work ethic and dedication to ensuring customer success, with the ability to handle multiple projects and tasks efficiently in a fast‑paced environment.
Well‑Rounded: Be adaptable and versatile, capable of managing various aspects of the implementation process, from technical setup to customer support, while collaborating with cross‑functional teams.
Ability to Produce Results with Minimal Supervision: Show initiative and self‑reliance, consistently achieving high‑quality outcomes while working independently, and demonstrating accountability for your work.
Eager to Learn: Be open to continuous learning and development, staying updated on product enhancements and industry trends to further improve performance and expertise.
Desire to Be Challenged: Thrive in a dynamic and evolving environment, eagerly taking on new challenges and tackling them head‑on with a positive, can‑do attitude.
Strong Communication Skills: Exhibit excellent written and verbal communication skills, clearly and effectively conveying technical information to customers and internal teams, ensuring alignment and understanding.
Customer‑Focused: Maintain a customer‑first mindset, working directly with clients to understand their needs, manage expectations, and ensuring a successful implementation experience from start to finish.

Compensation & Benefits