Implementation Specialist

SPECTRIO LLC; Florida; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Remote work flexibility

Company-provided internet allowance

Paid time off

Job summary

Spectrio is seeking an Implementation Specialist to install and customize on-premise equipment for clients, prioritizing fast, accurate service delivery. The role supports remote work across several states and requires collaborative teamwork with field technicians and clients.

The candidate should have CRM experience and strong problem-solving abilities, plus the capacity to multitask in a dynamic environment while delivering excellent customer support.

Qualifications

• Bachelor’s degree preferred.
• Experience with computers and providing customer service in a call center environment.
• Experience as an Implementation Specialist preferred.
• CRM experience (NetSuite, Salesforce) desired.
• Experience using Google Suite and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Superior communication and customer service skills.

Responsibilities

• Coordinate field service activities and act as the control point for dispatch.
• Assign, monitor, and dispatch service technicians and manage workloads.
• Coordinate scheduling with clients and reassign work as needed.
• Assist clients via phone and email with technical support.
• Explain technical information in simple terms to non-technical customers.
• Gather information for new installations and hardware configurations.
• Perform data entry and coordinate dispatch/installation tasks.
• Maintain documentation in the company support system.
• Identify higher-level issues and escalate when needed.

Skills

Customer service

Communication

Multitasking

Analytical thinking

Problem solving

Time management

Teamwork

Technical aptitude

Education

Bachelor’s degree preferred

Tools

NetSuite

Salesforce

Google Workspace

Microsoft Office

Job description

Description

Join the Team: Spectrio Careers

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.

About Spectrio

Spectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

For more information, visit .

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective:
The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.

Responsibilities include:

• Control point for field-related service activities
• Assigning, controlling, and dispatching service technicians
• Monitor workflow and load to qualified technicians
• Coordination of tech scheduling with clients
• Evaluate and reassign work as needed
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner
• Acquire the information necessary for new installations and hardware configurations
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments
• Update supervisor on status of projects or technical issues
• Identify higher level support issues and escalates to appropriate team member/s or department when necessary
• Log all incidents, case updates, and hardware info, into the company's designated support system.
• Perform other duties as assigned

Requirements

• Bachelor’s degree preferred
• Computer and Customer Service experience required
• Experience working as an Implementation Specialist preferred
• 2+ years of related experience with computers and providing customer service in a call center environment preferred
• Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred
• Experience using Google Suite and Microsoft Office
• Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment
• The ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Superior communication and customer service skills
• Attention to detail required
• Must show aptitude and desire to learn new skills on the job
• Ability to follow instructions and procedures, both verbal and written
• Fast learner of new processes, and software tools
• Punctual, accountable, and team focused
• Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non-technical people
• Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment
• Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products. Windows 7, 10, Word, Excel, and Outlook
• Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to remain positive and seek solutions during stressful situations, effectively prioritize and execute tasks, as well as adapt to change

Benefits Built for You

We care for our team members through a holistic benefits package designed to support your health, family, and future:

• Remote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility.
  • Company-provided monthly internet allowance included.
• Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
  • < 3 Years of Service: 15 days per year.
  • 3-5 Years of Service: 17 days per year.
  • 5+ Years of Service: 20 days per year.
• Paid Sick Leave : All employees accrue up to 40 hours (5 days) of sick time per year.
• Company Paid Holidays : 10 observed holidays per year
• Medical Insurance : Three plan options (Low HSA, Mid, and High Plans); Dental Insurance : High and Low PPO plan options; and Vision Insurance .
• Basic Life Insurance : $50,000 policy, 100% employer-paid.
• Short-Term Disability : 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
• Voluntary Benefits : Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Pet Benefits Plan
• Employee Assistance Program (EAP) : Confidential 24/7 support

Our Commitment to You

Ready to build the future of digital engagement? At Spectrio, we know that our innovation is only possible because of our people. We are committed to providing a supportive environment where your professional growth is prioritized and your personal well-being is protected. Join us as we continue to redefine the customer experience.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.