Implementation Specialist

SPECTRIO LLC; Tallahassee (FL); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote work

Internet allowance

PTO

Sick leave

Holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Parental leave

EAP

Job summary

Spectrio LLC is a leading provider of digital engagement solutions. The Implementation Specialist will customize and install on‑premise equipment, coordinate field technicians, and ensure timely, high-quality service for clients.

The role requires strong customer service, technical aptitude, and the ability to work in a fast-paced environment. The position supports remote work from multiple states and emphasizes effective communication, problem solving, and collaboration with cross-functional

Qualifications

• Bachelor’s degree preferred and strong computer literacy.
• Experience with CRM and ERP systems is preferred.
• Ability to learn new software and explain technical information simply.

Responsibilities

• Coordinate and dispatch service technicians and manage field activities.
• Respond to client inquiries via phone and email with clear technical guidance.
• Enter data and monitor project status in dispatch/installation systems.
• Assist with scheduling and coordinating installations and hardware configurations.
• Maintain accurate records of incidents and client communications.

Skills

Customer service

CRM experience

Communication

Multitasking

Time management

Analytical skills

Teamwork

Problem solving

Education

Bachelor’s degree preferred

Tools

NetSuite

Salesforce

Google Suite

Microsoft Office

Job description

DescriptionJoin the Team: Spectrio CareersSpectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.About SpectrioSpectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11‑time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s Fast 50 and Tampa Bay 200, we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.For more information, visit www.spectrio.com .This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective

The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.

Responsibilities

• Control point for field-related service activities
• Assigning, controlling, and dispatching service technicians
• Monitor workflow and load to qualified technicians
• Coordination of tech scheduling with clients
• Evaluate and reassign work as needed
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner
• Acquire the information necessary for new installations and hardware configurations
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments
• Update supervisor on status of projects or technical issues
• Identify higher level support issues and elevate to appropriate team member/s or department when necessary
• Log all incidents, case updates, and hardware info, into the company's designated support system
• Perform other duties as assigned

Requirements

• Bachelor’s degree preferred
• Computer and Customer Service experience required
• Experience working as an Implementation Specialist preferred
• 2+ years of related experience with computers and providing customer service in a call center environment preferred
• Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred
• Experience using Google Suite and Microsoft Office
• Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment
• The ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Superior communication and customer service skills
• Attention to detail required
• Must show aptitude and desire to learn new skills on the job
• Ability to follow instructions and procedures, both verbal and written
• Fast learner of new processes, and software tools
• Punctual, accountable, and team focused
• Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non-technical people
• Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment
• Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products. Windows 7, 10, Word, Excel, and Outlook
• Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to remain positive and seek solutions during stressful situations, effectively prioritize and execute tasks, as well as adapt to change

Benefits Built for You

• Remote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility.
• Company-provided monthly internet allowance included.
• Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment. 3-5 Years of Service: 17 days per year. 5+ Years of Service: 20 days per year.
• Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year.
• Company Paid Holidays: 10 observed holidays per year.
• Medical Insurance: Three plan options (Low HSA, Mid, and High Plans);
• Dental Insurance: High and Low PPO plan options; and
• Vision Insurance.
• Basic Life Insurance: $50,000 policy, 100% employer-paid.
• Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
• Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Pet Benefits PlanEmployee Assistance Program (EAP) : Confidential 24/7 support
• Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

Our Commitment to You

Ready to build the future of digital engagement? At Spectrio, we know that our innovation is only possible because of our people. We are committed to providing a supportive environment where your professional growth is prioritized and your personal well-being is protected. Join us as we continue to redefine the customer experience.

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.