Remote Implementation Specialist - HR Tech & Payroll

ProLiant; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Proliant is seeking an Implementation Specialist for a fully remote role focused on delivering payroll and HR tooling to customers. You will survey client needs, translate them into actionable configurations, and coordinate with internal teams to ensure a smooth rollout.

Ideal candidates have 5+ years in payroll, strong communication skills, and familiarity with SQL or related data tools. This position offers growth in a fast-paced, customer-centric environment with a commitment to people-first

Qualifications

• Some college required, preferably in Finance, Accounting, Human Resources, or similar field.
• 5+ years of experience in the Payroll industry preferred.
• Experience in technical support including networking basics and communication is a plus.
• High understanding of and ability to develop proficiency in Company software and all other applicable software programs.
• Highly motivated, proactive, detail oriented, and accountable.
• Excellent communication skills, and comfortable communicating in serious scenarios.
• Ability to manage and complete multiple projects and activities with strict time sensitive deadlines.
• Experience with SQL a plus.

Responsibilities

• Schedules and coordinates the implementation process for a timely setup.
• Conducts effective Welcome and Survey calls and maintains contact with the client and Proliant team members throughout the implementation process.
• Sets accurate and realistic expectations regarding the software application and hardware peripherals.
• Analyzes client needs and provides recommendations for additional features that can be utilized.
• Follows internal configuration procedures regarding application feature setup for ease of client use.
• Sets up integration of data communication between ReadyPay Online and other products
• Thoroughly reviews and verifies all aspects of the implementation process and application readiness
• Coordinates communication with key personnel and departments throughout entire implementation process.
• Ensures the daily support of clients, answering questions regarding the products until the client is transitioned to the Support Professional.
• Maintains and in depth knowledge of our time and labor products, features, and usage.
• Builds and adjusts parameters, accrual policies, incidences, etc.
• Researches various time system issues for clients and internal teammates.
• Professionally services clients and collaborates with other representatives.
• Proactively identifies issues and solutions for clients to quickly address their needs.
• Excels in customer service to ensure all clients are highly satisfied.
• Stays up-to-date on payroll regulations as to ensure compliance as well as for certification upkeep when relevant.
• Other job duties as assigned.

Job description

Proliant is seeking an Implementation Specialist for a fully remote role focused on delivering payroll and HR tooling to customers. You will survey client needs, translate them into actionable configurations, and coordinate with internal teams to ensure a smooth rollout.

Ideal candidates have 5+ years in payroll, strong communication skills, and familiarity with SQL or related data tools. This position offers growth in a fast-paced, customer-centric environment with a commitment to people-first