Payroll Implementation Consultant

Payentry; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Partial medical & dental coverage

Fully paid life insurance

Disability coverage

401(k) with up to 4% match

Health Savings Account contributions

Discretionary paid time off

Job summary

Payentry is seeking a Payroll Implementation Consultant to join our Client Experience Team. You will assist with onboarding, train clients on our payroll and HR platform, and build strong relationships throughout the implementation process.

The role emphasizes delivering exceptional service, supporting diverse client needs, and collaborating with teammates in a hybrid work environment. A customer-focused, results-driven mindset is essential for success.

Qualifications

• 3+ years of payroll processing or implementation experience.
• Strong customer service focus and communication skills.
• Excellent multitasking and project management abilities.
• High integrity, professionalism, and positive attitude.
• Collaborative mindset with a drive to improve processes.

Responsibilities

• Support onboarding for new clients as a subject matter expert.
• Help clients develop skills to use the platform effectively.
• Build and maintain strong client relationships throughout implementation.
• Deliver exceptional customer service to ensure client satisfaction.
• Provide comprehensive training on system functionality and address client needs.
• Develop deep understanding of the platform to engage clients effectively.
• Collaborate with the team to ensure smooth support and service delivery.
• Utilize technology to support payroll, time & attendance, HR, and other client needs.

Skills

Payroll processing

Implementation

Project management

Customer service

Team collaboration

Job description

Payroll Implementation Consultant

Are you passionate about technology and customer service? Do you want to be a part of a dynamic company where you can accelerate your career? We are seeking a dedicated Payroll Implementation Consultant to join our rapidly expanding Client Expierence Team. In this role, you will help deliver exceptional service and support to our clients, ensuring their success with our innovative payroll and HR solutions.

• Competitive career growth opportunities within a fast-growing company.
• Collaborative and supportive team environment.
• Partial company-paid medical and dental coverage for you and your family.
• Fully paid life insurance, short-term, and long-term disability benefits.
• 401(K) Safe Harbor plan with up to a 4% company match.
• Company contributions to Health Savings Accounts (HSAs)
• Generous discretionary paid time off package with immediate eligibility.

What You Will Do:

• Support the onboarding process for new clients, servicing as a subject matter expert.
• Assist clients in developing their skills to effectively utilize our platform.
• Build and maintain positive relationships with clients throughout the implementation process.
• Deliver exceptional customer service, ensuring client satisfaction.
• provide comprehensive training on systems functionality and address client needs and requests.
• Develop a deep understanding of our platform's capabilities to effectively engage clients.
• Collaborate with team members to ensure seamless support and service delivery.
• Utilize our technology to support payroll, time & attendance, HR, and other client needs.

What You Bring to Table:

• Minimum of 3 years of expierence in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.
• Ability to influence and effectively challenge thinking to foster improvements.
• Innovative mindset with a commitment to excellence.
• Curiosity and critical thinking-ability to ask engaging questions and seek continuous learning.
• Strong teamwork and Collaborative skills.

Where You Will Work:

Hybrid