Remote Implementation & Onboarding Specialist

Echo Global Logistics, Inc; Greenfield (IN); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Vacation

Flexible Spending Accounts

Job summary

Roadtex Transportation is seeking an Implementation lead to onboard Roadtex & EchoChill clients. You will coordinate with Sales, IT, Operations and Finance to ensure successful onboarding, training on CustomerConnect, and a smooth transition from Sales to Account Management and CSR.

The role requires strong industry experience, a focus on customer satisfaction, and the ability to travel up to 10-20%. Remote work is supported with periodic travel as needed.

Qualifications

• Strong background in customer service & process execution.
• Transportation/Supply Chain experience required.
• Experience using PowerPoint, Excel, and Word.
• Strong knowledge of Roadtex operating systems.
• Customer-facing experience.
• 5+ years work experience.
• Proven performer with multitasking ability.
• Excellent oral and written communication skills.

Responsibilities

• Act as a key onboarding lead coordinating customer activities during implementation across Sales, IT, Operations and Finance.
• Implement and train customers on CustomerConnect web-based technology.
• Gather information and requirements from new customers.
• Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR.
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management).
• Partner with Operations to set up account infrastructure throughout the life cycle.
• Work with Pricing to set up customer-specific pricing.
• Ensure 100% client satisfaction.

Skills

PowerPoint

Excel

Word

Customer service

Supply chain experience

Education

Undergraduate Degree

Supply Chain/Logistics or Operations Management degree preferred

Job description

Roadtex Transportation is seeking an Implementation lead to onboard Roadtex & EchoChill clients. You will coordinate with Sales, IT, Operations and Finance to ensure successful onboarding, training on CustomerConnect, and a smooth transition from Sales to Account Management and CSR.

The role requires strong industry experience, a focus on customer satisfaction, and the ability to travel up to 10-20%. Remote work is supported with periodic travel as needed.