Remote Client Onboarding & Implementation Lead

Roadtex; Chicago (IL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Vacation

FSA

Job summary

Roadtex Transportation is seeking an Implementation lead to onboard new Roadtex and EchoChill clients, coordinating across Sales, IT, Operations and Finance. You will train customers on CustomerConnect, gather requirements, and develop timelines to ensure successful partnerships.

The role requires a strong background in transportation/supply chain, excellent communication, and 5+ years of experience. Remote work is expected with travel up to 10-20% to client sites as needed.

Qualifications

• 5+ years work experience in transportation/supply chain
• Customer-facing experience required
• Strong communication and organizational skills
• Experience using PowerPoint, Excel and Word
• Ability to travel up to 10-20%

Responsibilities

• Act as a key onboarding lead coordinating all customer-related activities during the implementation period among Sales, IT, Operations and Finance
• Implement and train customers on CustomerConnect web-based technology
• Gather information and requirements from new customers
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)
• Partner with Operations to setup account infrastructure throughout the implementation life cycle
• Work with Pricing team to set up customer specific pricing
• Assure 100% client satisfaction

Skills

Customer service

Process execution

Transportation

PowerPoint

Excel

Written communication

Travel readiness

Education

Undergraduate Degree

Tools

Word

Job description

Roadtex Transportation is seeking an Implementation lead to onboard new Roadtex and EchoChill clients, coordinating across Sales, IT, Operations and Finance. You will train customers on CustomerConnect, gather requirements, and develop timelines to ensure successful partnerships.

The role requires a strong background in transportation/supply chain, excellent communication, and 5+ years of experience. Remote work is expected with travel up to 10-20% to client sites as needed.