Remote Onboarding & Implementation Specialist

Echo Global Logistics; Woodridge (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work option

Travel opportunities

Job summary

Roadtex Transportation, part of Echo Global Logistics, is seeking an Implementation lead to onboard new Roadtex and EchoChill clients. You will coordinate and execute the implementation process, serving as the single point of contact for contact terms, TMS onboarding, and training on the solution.

A strong emphasis on building long-term partnerships. This remote role requires collaboration across Sales, IT, Operations, and Finance, with travel up to 10–20% as needed.

Qualifications

• Strong background in customer service and process execution.
• Transportation/Supply Chain experience required.
• Experience using PowerPoint, Excel, and Word.
• Customer-facing experience.
• 5+ years work experience.
• Proven performer who is effective at multi-tasking.

Responsibilities

• Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departments including Sales, IT, Operations and Finance.
• Implement and train customers on CustomerConnect web-based technology.
• Gather information and requirements from new customers.
• Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management).
• Partner with Operations to setup account infrastructure throughout the implementation life cycle.
• Work with the Pricing team to set up customer specific pricing.
• Assure 100% client satisfaction.

Skills

Customer service

Process execution

Coordination

Customer-facing experience

Communication skills

Multi-tasking

Education

Undergraduate Degree in Supply Chain/Logistics or Operations Management

Tools

PowerPoint

Excel

Word

Roadtex operating systems

Job description

Roadtex Transportation, part of Echo Global Logistics, is seeking an Implementation lead to onboard new Roadtex and EchoChill clients. You will coordinate and execute the implementation process, serving as the single point of contact for contact terms, TMS onboarding, and training on the solution.

A strong emphasis on building long-term partnerships. This remote role requires collaboration across Sales, IT, Operations, and Finance, with travel up to 10–20% as needed.