Implementation & Onboarding Administrator

Roadtex; Troy (MI); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Vacation

Flexible Spending Account

Job summary

Roadtex Transportation is seeking an experienced Implementation professional to lead onboarding and coordinate the end-to-end setup for new Roadtex & EchoChill clients. You will manage the implementation lifecycle, train customers on our web-based CustomerConnect solution, and gather essential information to tailor solutions.

Ideal candidates have 5+ years in transportation/supply chain, strong customer service skills, and proficiency with MS Office.

Qualifications

• Strong background in customer service & process execution.
• Customer-facing experience and ability to coordinate across departments.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a key onboarding lead coordinating all customer-related activities during the implementation period among Sales, IT, Operations and Finance.
• Implement and train customers on CustomerConnect web-based technology.
• Gather information and requirements from new customers.
• Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management).
• Partner with Operations to setup account infrastructure throughout the implementation life cycle.
• Work with the Pricing team to set up customer specific pricing.
• Assure 100% client satisfaction.

Skills

Customer service

Process execution

Multitasking

Communication

Education

Undergraduate Degree

Tools

PowerPoint

Excel

Word

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Position:

Implementation is responsible for the successful onboarding of new Roadtex & EchoChill clients. You will act as a liaison for our new clients by coordinating and executing the implementation process. Implementation provides a single point of contact to assist in things such as contact execution, credit terms establishment, TMS carrier onboarding, and training on all aspects of the solution. This is a key role that will lay the groundwork for successful, long-term partnerships.

General Responsibilities

• Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departmentsincluding Sales, IT, Operations and Finance
• Implement and train customers on CustomerConnect web-based technology
• Gather information and requirements from new customers

• Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)

• Partner with Operations to setup account infrastructure throughout the implementation life cycle
• Work with the Pricing team to set up customer specific pricing.

• Assure 100% client satisfaction

Characteristics & Experience

• Strong background in customer service & process execution
• Transportation/Supply Chain experiencerequired

• Experience using Power Point, Excel, and Word
• Strong knowledge of Roadtex operating systems
• Customer-facing experience
• 5+yearswork experience
• Proven performer whois effective at "multi-tasking"

• Excellent oral and written communication skills
• Self-managedand motivated
• Enjoys and thrives in fast paced, fluid work environment
• Ability to follow through with tasks to theircompletion

• Very organized and detail oriented
• Ability to travel up to 10-20%

Education

• Undergraduate Degree. Supply Chain/Logisticsor Operations Management degrees preferred

Compensation

• Base Salary, Medical, Dental, Vision, 401K, Vacation, Flexible Spending Accts

Work environment/physical demands summary:

This position is a remote position (WFH) with the expectation to travel to other locations as needed.The role uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment may be typical of that of an office with an open seating floor plan. The employee is regularly required to sit, talk, or hear.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.