Remote Client Implementation & Onboarding Specialist

Roadtex

Troy (MI)

Remote

USD 65,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Vacation

Flexible Spending Account

Job summary

Roadtex Transportation is seeking an experienced Implementation professional to lead onboarding and coordinate the end-to-end setup for new Roadtex & EchoChill clients. You will manage the implementation lifecycle, train customers on our web-based CustomerConnect solution, and gather essential information to tailor solutions.

Ideal candidates have 5+ years in transportation/supply chain, strong customer service skills, and proficiency with MS Office.

Qualifications

Strong background in customer service & process execution.
Customer-facing experience and ability to coordinate across departments.
Excellent written and verbal communication skills.

Responsibilities

Act as a key onboarding lead coordinating all customer-related activities during the implementation period among Sales, IT, Operations and Finance.
Implement and train customers on CustomerConnect web-based technology.
Gather information and requirements from new customers.
Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.
Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management).
Partner with Operations to setup account infrastructure throughout the implementation life cycle.
Work with the Pricing team to set up customer specific pricing.
Assure 100% client satisfaction.