Remote Implementation & Onboarding Lead

Roadtex; Greenfield (IN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Vacation

Flexible Spending Accounts

Job summary

Roadtex Transportation is hiring an Implementation specialist to lead onboarding and coordination for Roadtex & EchoChill clients. You will coordinate across Sales, IT, Operations, and Finance to execute implementation plans and timelines, and to onboard customers to CustomerConnect.

You will train customers on the web-based technology, gather requirements, and ensure smooth hand-offs and pricing setup while maintaining 100% client satisfaction.

Qualifications

• Strong background in customer service & process execution.
• Transportation/Supply Chain experience required.
• Experience using PowerPoint, Excel, and Word.
• Strong knowledge of Roadtex operating systems.

Responsibilities

• Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departments including Sales, IT, Operations and Finance.
• Implement and train customers on CustomerConnect web-based technology.
• Gather information and requirements from new customers.
• Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments.
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management).
• Partner with Operations to setup account infrastructure throughout the implementation life cycle.
• Work with the Pricing team to set up customer specific pricing.
• Assure 100% client satisfaction.

Skills

Customer service

Process execution

Transportation/Supply Chain experience

Multi-tasking

Communication skills

Travel readiness

Education

Undergraduate Degree in Supply Chain/Logistics or Operations Management

Tools

PowerPoint

Excel

Word

Roadtex operating systems

Job description

Roadtex Transportation is hiring an Implementation specialist to lead onboarding and coordination for Roadtex & EchoChill clients. You will coordinate across Sales, IT, Operations, and Finance to execute implementation plans and timelines, and to onboard customers to CustomerConnect.

You will train customers on the web-based technology, gather requirements, and ensure smooth hand-offs and pricing setup while maintaining 100% client satisfaction.