Remote Implementation Manager, CRM & Onboarding Lead

Zoom

Lincoln (NE)

Hybrid

USD 89,000 - 177,000

Full time

4 days ago

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Job summary

Zoom is seeking a skilled Implementation professional to drive on-time onboarding for high-volume growth customers. You will lead programmatic onboarding, run architecture discovery sessions for CRM systems, and configure integrations with Salesforce, HubSpot, Snowflake, and S3 to align with customers’ sales and marketing workflows.

You will partner with cross-functional teams to ensure milestones are met, manage risks, and contribute to playbooks that scale delivery.

Qualifications

2–4 years of SaaS implementation or related customer-facing technical role.
Hands-on knowledge of Salesforce and/or HubSpot CRM infrastructures.
Experience with B2B GTM tools and data workflows.

Responsibilities

Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch.
Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns with sales and marketing workflows.
Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows.
Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on platform mechanics and strategic value.
Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms.