CRM Implementation Lead for High-Volume Onboarding

Zoom; Salt Lake City (UT); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Zoom is seeking an Implementation professional to drive onboarding and technical delivery for a high-volume set of growth and commercial customers. You will guide programmatic onboarding, run architecture discovery sessions, and configure CRM integrations to align with customers’ sales and marketing workflows.

Applicants should have hands-on CRM experience (Salesforce or HubSpot), strong communication skills, and a track record of managing multiple concurrent engagements in a hybrid work

Qualifications

• Hands-on CRM implementation experience, especially Salesforce and HubSpot.
• Ability to map data flows and configure CRM-driven processes.
• Experience with B2B GTM tech stacks and revenue operations workflows.

Responsibilities

• Lead 15+ concurrent implementations for growth and commercial customers.
• Conduct architecture discovery sessions mapping CRM structures and data sources.
• Configure CRM connectors and data integrations (Salesforce, HubSpot, Snowflake, S3) and activation workflows.
• Drive milestones across kickoff, workshops, and enablement training.

Skills

CRM onboarding

Customer success

Stakeholder communication

Project management

Tools

Salesforce

HubSpot

Snowflake

S3

Job description

Zoom is seeking an Implementation professional to drive onboarding and technical delivery for a high-volume set of growth and commercial customers. You will guide programmatic onboarding, run architecture discovery sessions, and configure CRM integrations to align with customers’ sales and marketing workflows.

Applicants should have hands-on CRM experience (Salesforce or HubSpot), strong communication skills, and a track record of managing multiple concurrent engagements in a hybrid work