Remote Implementation Manager (CRM & Onboarding Lead)

Zoom; Carson City (NV); Hybrid; USD 89,000 - 177,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zoom is seeking a hands-on Implementation professional to drive onboarding for growth and commercial customers, guiding configurations, architecture mapping, and CRM integrations with Salesforce or HubSpot. You will coordinate workshops, enablement sessions, and cross-team collaboration to ensure customers reach value quickly and operate independently after go-live.

You will work within a structured, playbook-driven environment, collaborating with Customer Success and Product teams to improve

Qualifications

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience.
• Hands‑on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic.
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack.
• Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas (AE, SDR, RevOps, Marketing Ops) and their data dependencies.
• Strong facilitation and communication skills, with the ability to explain complex concepts clearly to both technical and non‑technical audiences.
• Excellent organization and time management across multiple concurrent customer engagements, with comfort navigating ambiguity and a proactive bias toward moving work forward.
• Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer‑facing deliverables.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch.
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows.
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows.
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value.
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms.
• Track progress against milestones, manage delivery risk proactively, and escape technical dependencies to CS Engineering when needed.
• Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation.
• Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems.

Skills

CRM integration

Salesforce/HubSpot

Onboarding

Cross-functional

Tools

Salesforce

HubSpot

Snowflake

S3

Job description

Zoom is seeking a hands-on Implementation professional to drive onboarding for growth and commercial customers, guiding configurations, architecture mapping, and CRM integrations with Salesforce or HubSpot. You will coordinate workshops, enablement sessions, and cross-team collaboration to ensure customers reach value quickly and operate independently after go-live.

You will work within a structured, playbook-driven environment, collaborating with Customer Success and Product teams to improve