Senior Implementation Manager (Remote) - CRM & Onboarding Lead

Zoom; Salem (OR); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Zoom is seeking an experienced Implementations professional to drive high‑volume onboarding for growth and commercial customers, guiding workshops, architecture discovery, and CRM integrations from kickoff to launch.

You will lead multiple concurrent projects, map CRM structures, and ensure configurations align with customers' sales and marketing workflows, delivering value and confidence at go‑live.

Qualifications

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience.
• Hands‑on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic.
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack.
• Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas (AE, SDR, RevOps, Marketing Ops) and their data dependencies.
• Strong facilitation and communication skills, with the ability to explain complex concepts clearly to both technical and non‑technical audiences.
• Excellent organization and time management across multiple concurrent customer engagements, with comfort navigating ambiguity and a proactive bias toward moving work forward.
• Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer‑facing deliverables.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
• Track progress against milestones, manage delivery risk proactively, and escape technical dependencies to CS Engineering when needed
• Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation
• Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems

Skills

CRM systems

Onboarding

Cross-functional communication

Project management

Tools

Salesforce

HubSpot

Snowflake

S3

Job description

Zoom is seeking an experienced Implementations professional to drive high‑volume onboarding for growth and commercial customers, guiding workshops, architecture discovery, and CRM integrations from kickoff to launch.

You will lead multiple concurrent projects, map CRM structures, and ensure configurations align with customers' sales and marketing workflows, delivering value and confidence at go‑live.