Remote CRM Implementation Lead: Onboarding & GTM Enablement

Zoom; Juneau (AK); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Zoom is seeking an Implementation Specialist to guide high‑volume growth and commercial customers from onboarding kickoff to launch. You will run workshops, map CRM structures, and connect technical setups to real sales and marketing workflows.

Hands‑on CRM experience—Salesforce and/or HubSpot—is required to fit this role. You will lead architecture discovery, configure integrations, and ensure successful go‑live across a range of GTM tools and data sources.

Qualifications

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role
• Hands-on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
• Track progress against milestones, manage delivery risk proactively, and escape technical dependencies to CS Engineering when needed
• Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation
• Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems

Skills

CRM implementation

Salesforce

HubSpot

Onboarding

Tools

Salesforce

HubSpot

Snowflake

S3

Job description

Zoom is seeking an Implementation Specialist to guide high‑volume growth and commercial customers from onboarding kickoff to launch. You will run workshops, map CRM structures, and connect technical setups to real sales and marketing workflows.

Hands‑on CRM experience—Salesforce and/or HubSpot—is required to fit this role. You will lead architecture discovery, configure integrations, and ensure successful go‑live across a range of GTM tools and data sources.