Remote Implementation Leader for Scalable Onboarding

Ladders; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health insurance, including dependents

Flexible vacation policy

12 weeks parental leave (USA)

Transparency with company metrics

Job summary

Ladders is seeking an Implementation Manager for a remote role in the Finance & Insurance space. You will own the end-to-end implementation function for customer deployments, lead a team, and design scalable playbooks and processes to support concurrent deployments.

You will collaborate with Sales, Customer Success, Product and senior stakeholders to drive KPIs, improvements, and product direction, while ensuring smooth transitions after onboarding and strong relationships with executives.

Qualifications

• 7+ years in implementation, professional services, or customer onboarding, preferably in financial services or B2B SaaS.
• 2+ years of team leadership experience, with a focus on building and scaling processes.
• Proven ownership of function outcomes and metrics beyond individual projects.
• Strong finance knowledge, especially in venture capital reporting.
• Expertise in program and project management for concurrent deployments.
• Ability to influence cross-functional teams including Customer Experience and Product.
• Outstanding communication skills for engaging with executives and senior stakeholders.
• Builder's mindset, with comfort operating in ambiguity and creating structure.

Responsibilities

• Own the end-to-end implementation function for customer deployments
• Build and lead the implementation team, with a focus on hiring and development
• Set and track KPIs to drive continuous improvement in deployment processes
• Design scalable implementation playbooks and automate processes for efficiency
• Serve as the lead contact for strategic deployments and build relationships with senior stakeholders
• Collaborate with Sales and Customer Success to ensure seamless transitions after implementation
• Manage capacity planning and prioritization across multiple deployments
• Provide customer insights to inform the product roadmap

Skills

Implementation leadership

Team leadership

Cross-functional collaboration

Stakeholder communication

Program/project management

Finance knowledge

Ambiguity to structure

Job description

Ladders is seeking an Implementation Manager for a remote role in the Finance & Insurance space. You will own the end-to-end implementation function for customer deployments, lead a team, and design scalable playbooks and processes to support concurrent deployments.

You will collaborate with Sales, Customer Success, Product and senior stakeholders to drive KPIs, improvements, and product direction, while ensuring smooth transitions after onboarding and strong relationships with executives.