Deployment Implementation Lead (Remote-First)

Standard Metrics; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health and dental insurance

Flexible vacation

Paid parental leave

Complete transparency

Regular offsites

Job summary

Standard Metrics is hiring for a Deployment leader to onboard customers and ensure successful adoption of our AI-driven financial data platform. You will own the implementation function end-to-end, build and scale a specialized team, and drive measurable outcomes across time-to-value, delivery speed, and customer satisfaction.

You will collaborate with Sales, Customer Success, and Data teams to define scope, ensure smooth handoffs, and balance capacity with demand.

Qualifications

• 7+ years in implementation, professional services, or customer onboarding.
• 2+ years leading a team or function and scaling processes.
• Experience owning a function's outcomes and metrics.

Responsibilities

• Own the end-to-end implementation function: strategy, process, staffing, and results for every customer deployment.
• Build and lead the Implementation team, including hiring, coaching, and setting clear goals and performance standards.
• Set, track, and report KPIs (time-to-value, on-time delivery, customer satisfaction, resource utilization).
• Design scalable, repeatable implementation playbooks and leverage tooling to automate processes.
• Lead as escalation owner for strategic deployments and build trusted relationships with senior stakeholders.
• Partner with Sales, Customer Success, and Data teams to scope deals pre-sale and ensure smooth post-implementation handoffs.
• Own capacity planning and prioritization across concurrent deployments.
• Bring the voice of the customer to Product to inform roadmap.

Skills

Implementation

Team leadership

Program management

Cross-functional collaboration

Executive communication

Job description

Standard Metrics is hiring for a Deployment leader to onboard customers and ensure successful adoption of our AI-driven financial data platform. You will own the implementation function end-to-end, build and scale a specialized team, and drive measurable outcomes across time-to-value, delivery speed, and customer satisfaction.

You will collaborate with Sales, Customer Success, and Data teams to define scope, ensure smooth handoffs, and balance capacity with demand.