Implementation Leader - Build & Scale from Scratch (Remote)

Standard Metrics; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Flexible vacation

Paid parental leave

Transparency in metrics

Regular offsites

Job summary

Standard Metrics, a VC-backed fintech SaaS startup, is hiring an Implementation Manager to build and lead our deployment function remotely in the USA. You will own end-to-end implementation strategy, staffing, and process design, delivering scalable playbooks and KPI-driven improvements for a growing portfolio of customers.

You will recruit and coach the team, set performance standards, and partner with Sales, CS, Product, and Data to align pre-sale scoping and post-implementation transitions.

Qualifications

• 7+ years in implementation, professional services, or onboarding.
• 2+ years leading a team or function and building processes.
• Ownership of function outcomes and metrics beyond individual projects.
• Strong finance knowledge; VC/portfolio reporting a plus.
• Excellent program and project management across a large portfolio.
• Ability to influence CX, Product, Engineering, and Data teams.
• Executive-level communication and ambiguity tolerance.

Responsibilities

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment.
• Build and lead the Implementation team, including hiring, coaching, and setting goals.
• Set, track, and report KPIs (time-to-value, on-time delivery, CSAT, resource utilization).
• Design scalable, repeatable implementation playbooks and automate processes.
• Serve as lead contact and escalation owner for strategic deployments with senior stakeholders.
• Partner with Sales, CS, and Data to scope deals pre-sale and ensure smooth handoffs post-implementation.
• Own capacity planning across a portfolio of deployments and balance commitments with resources.
• Bring customer voice to Product to inform roadmap.

Skills

Implementation management

Team leadership

Program & project management

KPIs & analytics

Cross-functional collaboration

SaaS/fintech domain knowledge

Change management

Job description

Standard Metrics, a VC-backed fintech SaaS startup, is hiring an Implementation Manager to build and lead our deployment function remotely in the USA. You will own end-to-end implementation strategy, staffing, and process design, delivering scalable playbooks and KPI-driven improvements for a growing portfolio of customers.

You will recruit and coach the team, set performance standards, and partner with Sales, CS, Product, and Data to align pre-sale scoping and post-implementation transitions.