Remote Senior Technical Project Manager — Onboarding & Go-Live Lead

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equity

401K

Off-sites

Team atmosphere

Inclusive culture

Job summary

Ladders is seeking a Senior Technical Project Manager for remote, enterprise-level onboarding and implementation. You will drive technical projects from contract to go-live, coordinating with engineers and customer teams to ensure smooth integrations, deployment, and adoption.

The role demands strong technical fluency, clear communication, and the ability to translate complex concepts for diverse audiences. You will lead kickoff calls and guide customers through setup across tools and platforms.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of project management experience in B2B SaaS.
• Proficiency in project management tools like Asana or Microsoft Planner.
• Technical aptitude for working with engineers; familiarity with enterprise integration tools.
• Knowledge of enterprise technologies including Microsoft 365 and SSO protocols.
• Curiosity or working knowledge of agentic AI tools and process automation.
• Strong communication skills across diverse settings.

Responsibilities

• Lead technical onboarding and implementation projects from contract to go-live.
• Coordinate platform deployment with implementation engineers.
• Guide customers through integration setup for various technology tools.
• Facilitate kickoff calls and provide ongoing support throughout the project lifecycle.
• Triage and elevate issues while maintaining customer confidence.
• Collaborate with customer success teams on user adoption strategies post-launch.
• Maintain project plans and track milestones using appropriate tools.
• Translate technical concepts into clear understanding for all stakeholders.
• Communicate progress and risks to stakeholders in a timely manner.

Skills

PM experience

B2B SaaS

Asana

MS Planner

Tech liaison

MS365

SSO protocols

AI tools

Communication

Education

Bachelor's degree

Tools

Enterprise integration tools

SSO protocols

Microsoft 365

Job description

Ladders is seeking a Senior Technical Project Manager for remote, enterprise-level onboarding and implementation. You will drive technical projects from contract to go-live, coordinating with engineers and customer teams to ensure smooth integrations, deployment, and adoption.

The role demands strong technical fluency, clear communication, and the ability to translate complex concepts for diverse audiences. You will lead kickoff calls and guide customers through setup across tools and platforms.