Remote Implementation Lead, Health Tech & Value-Based Care

Keebler Health; Durham (NC); A distancia; USD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Equity options

Benefits package

Descripción de la vacante

Keebler Health, Inc. is seeking an Implementation Manager for a US-based remote role, with a preference for candidates in North Carolina or New York.

You will own the customer lifecycle from pilot through adoption, coordinating across sales, product, engineering, clinical, and operations to deliver measurable value. The role demands 3–5+ years in software implementation or customer delivery, strong project management, and expertise in healthcare data standards.

Formación

• 3–5+ years in implementation, customer success, professional services, or program delivery, ideally in software.
• A track record of delivering complex software implementations from planning through adoption.
• Excellent project-management skills and close attention to detail.
• Credibility with customer stakeholders and the confidence to have difficult conversations.
• Ability to coordinate technical and non-technical teams without direct authority.
• Strong written and verbal communication skills.
• Healthcare technology, enterprise SaaS, or regulated-industry experience is preferred.
• Familiarity with healthcare data (EHR data, rosters, claims) and standards such as FHIR, HL7, or HIPAA is a plus.
• Comfortable working in an early‑stage or rapidly changing environment.

Responsabilidades

• Own the customer relationship through implementation, launch, and adoption.
• Build trusted relationships with clinical, operational, and technical stakeholders, and work with executive sponsors.
• Understand each customer’s priorities, operating environment, and measures of success.
• Develop implementation plans, stakeholder maps, governance structures, and communication rhythms.
• Lead customer meetings, progress reviews, and planning conversations.
• Monitor customer health and proactively address risks, gaps, and opportunities.
• Support retention, renewals, and appropriate expansion by delivering outcomes customers can see.
• Lead implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
• Translate customer needs into clear plans, milestones, responsibilities, and success criteria.
• Coordinate work across customer teams and Keebler Health’s sales, product, engineering, clinical, and operational teams.
• Manage timelines, dependencies, risks, issues, decisions, and changes with discipline.
• Surface problems early, establish mitigation plans, and escalation when necessary.
• Ensure commitments result in action and that important details do not fall through the cracks.
• Hold stakeholders accountable while maintaining strong working relationships.
• Do the hands‑on work of data collection: roster specifications, system access, file transport, and the requirements specific to each customer’s EHR and data sources.

Conocimientos

Project management

Communication

Stakeholder management

Cross-functional collaboration

Herramientas

LLMs and AI tools

Descripción del empleo

Keebler Health, Inc. is seeking an Implementation Manager for a US-based remote role, with a preference for candidates in North Carolina or New York.

You will own the customer lifecycle from pilot through adoption, coordinating across sales, product, engineering, clinical, and operations to deliver measurable value. The role demands 3–5+ years in software implementation or customer delivery, strong project management, and expertise in healthcare data standards.