Implementation Manager

Keebler Health; Durham (NC); A distancia; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity options

Benefits package

Professional growth

Descripción de la vacante

Keebler Health is hiring an Implementation Manager to ensure solution adoption and measurable value for customers. This US-based remote role emphasizes pilot, launch, and ongoing adoption, with a preference for candidates in North Carolina or New York due to our team hubs.

You will own customer relationships, translate needs into clear plans, and coordinate across sales, product, engineering, clinical, and operations teams to deliver outcomes.

Formación

• 3–5+ years in implementation, customer success, professional services, or program delivery, ideally in software.
• Track record delivering complex software implementations from planning through adoption.
• Excellent project-management skills and close attention to detail.
• Credibility with customer stakeholders and ability to have difficult conversations.
• Healthcare tech, enterprise SaaS, or regulated industries preferred.

Responsabilidades

• Own the customer relationship through implementation, launch, and adoption.
• Lead pilots, integration, launch, and ongoing delivery with clear plans and milestones.
• Coordinate work across multiple internal teams and the customer’s staff.
• Manage timelines, risks, issues, decisions, and changes with discipline.
• Define success metrics and drive adoption to deliver measurable value.

Conocimientos

Project management

Customer success

Stakeholder engagement

Communication

Healthcare software

EHR data familiarity

Herramientas

FHIR

HL7

HIPAA

Descripción del empleo

Keebler Health is building the operating system for value-based care. Our mission is to help risk-bearing healthcare organizations thrive in value-based arrangements by unlocking the full power of their data. We empower leading primary care groups, ACOs, and health plans to act on real-time insights that improve outcomes, reduce costs, and fuel sustainable growth.

We are looking for an Implementation Manager to ensure our solutions are successfully implemented, adopted, and delivering measurable value for our customers. This role combines hands‑on implementation and project leadership with the customer‑facing work that drives adoption. You will be the person the customer knows and trusts through pilot, launch, and adoption.

This is a US‑based remote position. We have a strong preference for candidates based in North Carolina or New York, where our team hubs are.

Key Responsibilities

Customer Leadership

• Own the customer relationship through implementation, launch, and adoption.
• Build trusted relationships with clinical, operational, and technical stakeholders, and work with executive sponsors.
• Understand each customer's priorities, operating environment, and measures of success.
• Develop implementation plans, stakeholder maps, governance structures, and communication rhythms.
• Lead customer meetings, progress reviews, and planning conversations.
• Monitor customer health and proactively address risks, gaps, and opportunities.
• Support retention, renewals, and appropriate expansion by delivering outcomes customers can see.

Implementation and Project Management

• Lead implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
• Translate customer needs into clear plans, milestones, responsibilities, and success criteria.
• Coordinate work across customer teams and Keebler Health's sales, product, engineering, clinical, and operational teams.
• Manage timelines, dependencies, risks, issues, decisions, and changes with discipline.
• Surface problems early, establish mitigation plans, and upscale when necessary.
• Ensure commitments result in action and that important details do not fall through the cracks.
• Hold stakeholders accountable while maintaining strong working relationships.
• Do the hands‑on work of data collection: roster specifications, system access, file transport, and the requirements specific to each customer's EHR and data sources.

Adoption and Value

• Define and track success measures linked to clinical, operational, and financial outcomes.
• Drive adoption across practices and user groups.
• Identify gaps between expected and realized value and lead plans to address them.
• Communicate progress, outcomes, risks, and priorities clearly to customers and internal teams.
• Contribute to repeatable implementation processes and playbooks.

About You

Your Experience

• 3-5+ years in implementation, customer success, professional services, or program delivery, ideally in software.
• A track record of delivering complex software implementations from planning through adoption.
• Excellent project‑management skills and close attention to detail.
• Credibility with customer stakeholders and the confidence to have difficult conversations.
• Ability to coordinate technical and non‑technical teams without direct authority.
• Strong written and verbal communication skills.
• Healthcare technology, enterprise SaaS, or regulated‑industry experience is preferred.
• Familiarity with healthcare data (EHR data, rosters, claims) and standards such as FHIR, HL7, or HIPAA is a plus.
• Comfortable working in an early‑stage or rapidly changing environment.

How You Work

• Owns outcomes end to end and drives them forward with growing independence.
• Collaborates across functions without direct authority and creates documentation that teammates can build upon.
• Communicates credibly with everyone from a clinician inside a practice to an executive inside a parent organization.
• Motivated by compounding results, where the second customer is easier than the first because of how the first was run.
• Uses LLMs and AI tools to remove friction and build capacity, improving the team's systems alongside their own output.

What We Offer

• Competitive salary, equity options, and benefits package.
• A fast‑paced, innovative environment.
• Professional growth and development opportunities.
• A collaborative and supportive team culture.
• The chance to make a meaningful impact on the healthcare industry.