Remote Healthcare Customer Success Manager

Keebler Health, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Benefits package

Growth opportunities

Collaborative culture

Job summary

Keebler Health, Inc. is seeking a Customer Success Manager in the United States to own relationships from late-stage sales through onboarding and ongoing partnership.

You will advocate for customers, coordinate with Implementation, and drive adoption across practices and sites to ensure measurable value from the platform. The role is US-based with a preference for candidates in North Carolina or New York, and sits in a remote, fast-paced environment focused on value-based care and healthcare

Qualifications

• 3–5+ years in customer success, account management, or similar role.
• Track record of owning relationships and renewing/growing accounts.
• Sales skills: comfortable running a commercial conversation and asking for next steps.
• Credibility with senior customers and ability to handle difficult conversations.
• Strong organization to juggle multiple accounts without dropping the ball.
• Ability to work with technical and non-technical teams.
• Excellent written and verbal communication skills.
• Comfortable in an early-stage or rapidly changing environment.
• Value-based care or healthcare technology experience is a plus.

Responsibilities

• Own the relationship for your portfolio from late-stage sales through onboarding and ongoing partnership.
• Join late-stage sales conversations to set realistic expectations before contract signature.
• Build trusted relationships with executive, clinical, operational, and technical stakeholders.
• Advocate for customers inside Keebler Health to ensure needs reach Product, Engineering, and Clinical teams.
• Develop account plans, stakeholder maps, and communication rhythms for each account.
• Lead regular business reviews and executive check-ins.
• Support renewals and identify expansion opportunities that fit customer goals.
• Monitor account health and address risks and gaps before issues arise.
• Partner with Implementation to ensure smooth handoff and adoption across practices.
• Drive adoption across user groups and sites over time.

Skills

Customer success

Account management

Sales conversations

Relationship building

Communication

Cross-functional collaboration

Organizational skills

Industry credibility

Adaptive in startup context

Job description

Keebler Health, Inc. is seeking a Customer Success Manager in the United States to own relationships from late-stage sales through onboarding and ongoing partnership.

You will advocate for customers, coordinate with Implementation, and drive adoption across practices and sites to ensure measurable value from the platform. The role is US-based with a preference for candidates in North Carolina or New York, and sits in a remote, fast-paced environment focused on value-based care and healthcare