Senior Implementation Lead - Remote (Value-Based Care)

Health Data Innovations, Inc.; Durham (NC); Teletrabalho; USD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Equity options

Professional growth

Resumo da oferta

Keebler Health is seeking a Senior Implementation Manager to own customer implementations, drive adoption, and deliver measurable value across pilot, launch, and ongoing delivery in a US-based remote setting. You will coordinate cross-functional teams, manage multi-practice accounts, and build executive partnerships to ensure scope, timelines, and outcomes meet customer expectations and renewals.

Ideal candidates have 6–8+ years in software implementations, strong project management, and a track

Qualificações

• 6-8+ years in implementation, customer success, professional services, or program delivery.
• Proven track record leading complex software implementations end-to-end.
• Strong project-management skills and attention to detail.
• Ability to coordinate technical and non-technical teams.

Responsabilidades

• Own customer relationships through implementation, launch, and adoption, including larger and more complex multi-practice, ACO, and payer accounts.
• Lead multiple implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
• Translate ambiguous customer needs into clear plans, milestones, responsibilities, and success criteria.
• Coordinate work across customer teams and Keebler Health's sales, product, engineering, clinical, and operational teams.
• Make sound tradeoff decisions on scope, sequencing, and approach to keep delivery on time without sacrificing quality.
• Surface problems early, establish mitigation plans, and elevate when necessary.
• Ensure commitments result in action and that important details do not fall through the cracks.
• Hold stakeholders accountable while maintaining strong working relationships.
• Do the hands-on work of data collection where needed: roster specifications, system access, file transport, and the requirements specific to each customer's EHR and data sources.

Conhecimentos

Implementation leadership

Project management

Executive communication

Stakeholder management

Cross-functional collaboration

Ferramentas

FHIR

HL7

HIPAA

Descrição da oferta de emprego

Keebler Health is seeking a Senior Implementation Manager to own customer implementations, drive adoption, and deliver measurable value across pilot, launch, and ongoing delivery in a US-based remote setting. You will coordinate cross-functional teams, manage multi-practice accounts, and build executive partnerships to ensure scope, timelines, and outcomes meet customer expectations and renewals.

Ideal candidates have 6–8+ years in software implementations, strong project management, and a track