Senior Implementation Manager

Keebler Health; Durham (NC); Remote; USD 120,000 - 160,000; Full time

Job summary

Keebler Health, Inc. is seeking a Senior Implementation Manager to own our most important customer implementations and ensure they are adopted and delivering measurable value.

You will blend hands-on implementation with project leadership and customer-facing work, becoming a trusted partner to customers through pilot, launch, and ongoing adoption. This role requires coordinating with cross-functional teams across sales, product, engineering, clinical, and operations to translate needs into

Qualifications

• 6-8+ years in implementation, customer success, professional services.

Responsibilities

• Own customer implementations from pilot to launch and adoption.
• Lead multi-stakeholder meetings with executive, clinical, operational, and technical teams.
• Develop implementation plans, governance structures, and clear success criteria.
• Coordinate cross-functional work across sales, product, engineering, clinical, and operations.
• Manage timelines, risks, issues, and changes with discipline.
• Define and track success measures linked to clinical, operational, and financial outcomes.

Skills

Implementation

Customer success

Project management

Stakeholder management

Cross-functional collaboration

Job description

Keebler Health is building the operating system for value-based care. Our mission is to help risk-bearing healthcare organizations thrive in value-based arrangements by unlocking the full power of their data. We empower leading primary care groups, ACOs, and health plans to act on real-time insights that improve outcomes, reduce costs, and fuel sustainable growth.

We are looking for a Senior Implementation Manager to own our most important customer implementations and make sure our solutions are successfully implemented, adopted, and delivering measurable value. This role combines hands‑on implementation and project leadership with the customer‑facing work that drives adoption. You will be the person the customer knows and trusts through pilot, launch, and adoption, and a trusted partner to the Director of Implementation in shaping how Keebler delivers.

This is a US‑based remote position. We have a strong preference for candidates based in North Carolina or New York, where our team hubs are.

Key Responsibilities

Customer Leadership

• Own customer relationships through implementation, launch, and adoption, including larger and more complex multi-practice, ACO, and payer accounts.
• Build trusted relationships with executive, clinical, operational, and technical stakeholders.
• Understand each customer's priorities, operating environment, and measures of success.
• Develop implementation plans, stakeholder maps, governance structures, and communication rhythms.
• Lead customer meetings, executive reviews, and strategic planning conversations.
• Monitor customer health and proactively address risks, gaps, and opportunities.
• Support retention, renewals, and appropriate expansion by delivering outcomes customers can see.
• Join the relationship during the sales process where helpful, to set realistic scope and expectations before contract signature.

Implementation and Project Management

• Lead multiple implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
• Translate ambiguous customer needs into clear plans, milestones, responsibilities, and success criteria.
• Coordinate work across customer teams and Keebler Health's sales, product, engineering, clinical, and operational teams.
• Make sound tradeoff decisions on scope, sequencing, and approach to keep delivery on time without sacrificing quality.
• Manage timelines, dependencies, risks, issues, decisions, and changes with discipline.
• Surface problems early, establish mitigation plans, and surface when necessary.
• Ensure commitments result in action and that important details do not fall through the cracks.
• Hold stakeholders accountable while maintaining strong working relationships.
• Do the hands‑on work of data collection where needed: roster specifications, system access, file transport, and the requirements specific to each customer's EHR and data sources.

Adoption and Value

• Define and track success measures linked to clinical, operational, and financial outcomes.
• Drive adoption across multi‑practice accounts with complex user and stakeholder groups.
• Identify gaps between expected and realized value and lead plans to address them.
• Communicate progress, outcomes, risks, and priorities clearly to customers and internal teams.
• Build and refine repeatable implementation processes, tooling, and playbooks, and help onboard and mentor newer team members.

About You

Your Experience

• 6-8+ years in implementation, customer success, professional services