Remote Implementation Lead — Enterprise SaaS for Utilities

Urbint; Virginia; Remoto; USD 95.000 - 135.000; Tempo pieno

Descrizione del lavoro

Itron is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management work needed to deploy our SaaS platform for enterprise utility customers. This role ensures structured, well-coordinated implementations for customers operating critical infrastructure.

The role requires leading design workshops, configuring forms and workflows, coordinating with technical teams, and guiding training and change efforts, with up to 50% travel across the United

Competenze

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
• Proven experience leading project or functional workstreams for enterprise software implementations.
• Ability to translate customer business requirements into scalable, well-documented configuration plans.
• Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking.
• Ability to collaborate effectively with a technical counterpart, customer stakeholders, and internal teams.
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence.

Mansioni

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live.
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes and requirements.
• Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions.
• Partner with the Tech/Solution Consultant to align functional decisions with technical implementation.
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities to support transparency and repeatability.
• Lead business process design workshops with customer stakeholders.
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design.
• Validate that configured workflows reflect real-world field operations and customer requirements.
• Partner with SMEs to ensure the solution supports day-to-day operational needs.
• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy.
• Identify Field Champions and support their enablement ahead of Field Pilot.
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments.
• Communicate new product releases and relevant feature updates to customers, helping them adopt new capabilities as they become available.
• Coordinate UAT planning and execution from a functional perspective.
• Identify and communicate functional risks or blockers impacting launch readiness.
• Support go-live cutover planning and handoff to Customer Success and Support.
• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches.
• Collaborate with Product to shape configuration tooling and platform enhancements.
• Create documentation or toolsets that reduce manual effort and improve implementation velocity.

Conoscenze

Implementation consulting

Project management

Business analysis

SaaS deployments

Stakeholder coordination

Descrizione del lavoro

Itron is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management work needed to deploy our SaaS platform for enterprise utility customers. This role ensures structured, well-coordinated implementations for customers operating critical infrastructure.

The role requires leading design workshops, configuring forms and workflows, coordinating with technical teams, and guiding training and change efforts, with up to 50% travel across the United