Senior Customer Success Leader (Remote)

Contract Datascan LP; Dallas (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

Datascan is seeking a Sr. Customer Success Manager to drive outcomes across the full customer lifecycle, including onboarding, adoption, retention, renewal, and growth.

You will partner with Sales, Solutions, Product, Operations, and Support to maximize value and expand engagement with strategic, multi-year portfolios. You will own executive-level relationships, align solutions to business objectives, and lead long-range planning, risk mitigation, and cross-functional collaboration across

Qualifications

• Bachelor’s degree or equivalent work experience in business, accounting, information systems, or a related field.
• 5-7 years in customer engagement, account coordination, sales support, or operations.
• Proficient in Microsoft Excel, Word, PowerPoint, and Copilot.
• Expert in disciplined usage of CRM.

Responsibilities

• Own executive-level customer relationship.
• Align solutions to customer strategy and business objectives.
• Lead renewal forecasting and negotiations with Sales.
• Develop and execute multi-year expansion plans.

Skills

Executive communication

CRM proficiency

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM software

Job description

Datascan is seeking a Sr. Customer Success Manager to drive outcomes across the full customer lifecycle, including onboarding, adoption, retention, renewal, and growth.

You will partner with Sales, Solutions, Product, Operations, and Support to maximize value and expand engagement with strategic, multi-year portfolios. You will own executive-level relationships, align solutions to business objectives, and lead long-range planning, risk mitigation, and cross-functional collaboration across