Remote Implementation Consultant — Enterprise Software

The Wrap; United States; Hybrid; USD 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Remote Work

Career Advancement

Employee Recognition

LinkedIn Learning Platform

Zusammenfassung

At Mitratech, we are seeking a resourceful, enthusiastic Professional Services specialist to support SMB and enterprise-level implementations across Trakstar Perform, Learn and Hire. You will translate client needs into actionable configuration and lead the technical solution architecture for mid-sized and enterprise accounts.

This remote role is US-based and offers comprehensive benefits, including health, dental & vision insurance, 401(k) with employer match, ample PTO and ongoing

Qualifikationen

• Minimum 1 year of experience implementing software within a professional services organization.
• Strong time management and organization skills.
• Experience with project management.
• Familiarity with JIRA / Confluence and Salesforce.

Aufgaben

• Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
• Lead the technical solution architecture for mid-sized and enterprise accounts.
• Validate and organize large sets of data.
• Attend weekly client meetings and contribute as needed.
• Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
• Lead implementation discovery, setup and configuration of their product.
• Create and update internal documentation regarding best practices and procedures; train colleagues on updates.
• Assist in training new team members.
• Periodically assist team members in other departments with support cases.
• Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.

Kenntnisse

Time management

Organization

Project management

Ausbildung

College diploma

Tools

JIRA

Confluence

Salesforce

Google Workspace

Microsoft Office

Jobbeschreibung

At Mitratech, we are seeking a resourceful, enthusiastic Professional Services specialist to support SMB and enterprise-level implementations across Trakstar Perform, Learn and Hire. You will translate client needs into actionable configuration and lead the technical solution architecture for mid-sized and enterprise accounts.

This remote role is US-based and offers comprehensive benefits, including health, dental & vision insurance, 401(k) with employer match, ample PTO and ongoing