Implementation Consultant

The Wrap; United States; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Remote Work

Career Advancement

Employee Recognition

LinkedIn Learning Platform

Job summary

At Mitratech, we are seeking a resourceful, enthusiastic Professional Services specialist to support SMB and enterprise-level implementations across Trakstar Perform, Learn and Hire. You will translate client needs into actionable configuration and lead the technical solution architecture for mid-sized and enterprise accounts.

This remote role is US-based and offers comprehensive benefits, including health, dental & vision insurance, 401(k) with employer match, ample PTO and ongoing

Qualifications

• Minimum 1 year of experience implementing software within a professional services organization.
• Strong time management and organization skills.
• Experience with project management.
• Familiarity with JIRA / Confluence and Salesforce.

Responsibilities

• Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
• Lead the technical solution architecture for mid-sized and enterprise accounts.
• Validate and organize large sets of data.
• Attend weekly client meetings and contribute as needed.
• Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
• Lead implementation discovery, setup and configuration of their product.
• Create and update internal documentation regarding best practices and procedures; train colleagues on updates.
• Assist in training new team members.
• Periodically assist team members in other departments with support cases.
• Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.

Skills

Time management

Organization

Project management

Education

College diploma

Tools

JIRA

Confluence

Salesforce

Google Workspace

Microsoft Office

Job description

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Description

As a part of the HRC Trakstar Professional Services Team, you'll work within our Professional Services organization to help support SMB and enterprise-level implementations across three product lines of Trakstar Perform, Learn and Hire.

Essential Duties & Responsibilities

• Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
• Lead the technical solution architecture for mid-sized and enterprise accounts.
• Validate and organize large sets of data.
• Attend weekly client meetings and contribute as needed.
• Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
• Lead implementation discovery, setup and configuration of their product.
• Create and update internal documentation regarding best practices and procedures. Train colleagues on updates.
• Assist in training new team members.
• Periodically assist team members in other departments with support cases.
• Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.

Requirements & Skills:

• Minimum 1 year of experience implementing software within a professional services organization
• Google Workspace
• Microsoft Office
• JIRA / Confluence
• Salesforce
• Strong time management and organization
• Project management experience

Education:

• College diploma

We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $50,000-55,000 Annually USD

Total compensation includes US employee benefits and eligibility for an annual bonus.

Benefits we offer:

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.