Customer Success Engagement Rep (Fully Remote)

Mitratech; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Mitratech is seeking an onboarding coordinator in the United States to serve as the primary point of contact for new clients during implementation and onboarding. You will coordinate with implementation and account teams to ensure accurate setup, run product demonstrations, and help configure and bulk upload users and clients to partner portals.

Join a globally distributed, fast-paced environment that values excellence, resilience, and a mix of entrepreneurial spirit with enterprise-grade

Qualifications

• Experience coordinating onboarding with cross-functional teams.
• Ability to schedule and manage product demonstrations.
• Experience configuring partner portals and bulk user uploads.

Responsibilities

• Act as a point of contact during onboarding, coordinating with implementation and account teams for accurate setup.
• Make calls into employer groups to schedule product demonstrations and keep the demo pipeline full.
• Set up new partner portals, edit existing portals, and assist with bulk user and client uploads.

Skills

Onboarding coordination

Demo coordination

Portal setup

Tools

CRM systems

Portal management

Job description

Requirements:

• Act as a point of contact during onboarding, coordinating with implementation and account teams for accurate setup.
• Make calls into employer groups to schedule product demonstrations and keep the demo pipeline full.
• Set up new partner portals, edit existing portals, and assist with bulk user and client uploads.

Culture:

• Be part of a close-knit, globally dispersed team that values individual excellence and diversity.
• Work in a fast-paced, frequently changing environment that rewards resilience and coachability.
• Enjoy a culture blending entrepreneurial spirit with enterprise investment and leading-edge technology.

Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With 20,000 client companies including 30% of the Fortune 500, the company values a diverse, inclusive culture and entrepreneurial spirit.